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Returns & Replacements
If you are not satisfied with the product, we will work with you to find a way to rectify it.
We pride ourselves in a 7 days return policy. If not 100 % happy we will do a full refund with cost of standard postage, once item has been returned.
For this you should contact us within 7 days once receiving the plant. Please email us at richard@bonsai2u.co.uk stating the date you order number and stating the reason for your query or if need to return or a replacement. A photo of the damage item helps to process this replacement more quickly.