Returns

Returns & Replacements

• If you are not satisfied with the product, we will work with you to find a way to rectify it.

• We pride ourselves in a 7 days return policy.  If not 100 % happy we will do a full refund with cost of standard postage, once item has been  returned.

•  For this you should contact us  within 7 days once receiving the plant. Please email us at richard@bonsai2u.co.uk stating the date you order number and stating the reason for your query or if need  to return or a replacement. A photo of the damage item helps to  process this replacement more quickly.