Free UK Delivery |  01455 552211

 

 01455 552211

 

FAQ's

Bonsai care has many aspects so take a look at some of our plant care products, feeds and fertilizers. We also offer a range of bonsai tools to help with caring for your plant. Also consider buying one of our bonsai care books.

We offer a 100% customer satisfaction guarantee. If you or the customer receiving our produce is not fully satisfied then we will replace the defective item within one month. Your satisfaction comes as top priority to us, and we want to make sure that your purchase is completely risk-free. Feel free to give us call on  if any problems arise 01455 552211

We offer free shipping & delivery

  • We are only able to deliver to UK mainland.

  • Orders will nomally be dispatched within 3 to 5 working days.  Delivery generally takes 2 days. Note we only send items out from Monday to Thursday. We dont like them waiting in weekend post. 

  • We will advise you if  there is any delay and  give you the choice of waiting  or  a refund.  

  • We use Royal Mail second class and delivery normally takes  3- 5 working days. For Orchids only we use Royal Mail First Class (for no additional charge) as they are delicate.  

  • Please add your mobile and email details  when purchasing an item in case we need to contact you. 

  • We pack our plants very carefully to ensure  safe delivery. However if your plant has been damaged in transit e.g tears to the leaves, you must advise us within 7 days  of delivery by  emailing  richard@bonsai2u.co.uk  Sometimes leaves tip can go slightly brown in delivery, if so give them a spray of water. 

  • We are unable to offer an express delivery at this time. (This may change in the future.)

  • All delivery dates are estimates; we cannot guarantee delivery times. 

If you are not satisfied with the product, we will work with you to find a way to rectify it. We pride ourselves in a 7 days return policy.  If not 100 % happy we will do a full refund with cost of standard postage, once item has been  returned. For this you should contact us  within 7 days once receiving the plant. Please email us at richard@bonsai2u.co.uk stating the date you order number and stating the reason for your query or if need  to return or a replacement. A photo of the damage item helps to  process this replacement more quickly.

 

All orders are subject to stock availability. If we are unable to supply any products on your order, we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send the products we have in stock and refund the purchase price of any unavailable product if payment has been taken.

  • The price you pay for the goods you order is as shown includes VAT at the current rate.
  • We reserve the right to change the price of our product ranges and delivery charges in line with market trends.

  • All special offers, promotions and special prices are subject to availability, and may change at any time. 

  • Payment can be made by  PAY PAL, VISA, VISA DEBIT , MASTERCARD or off line payment with STRIPE