Returns & Replacements

If you are not satisfied with the product, we will work with you to find a way to rectify it.

We pride ourselves on a 7 days return policy. If not 100 % happy we will do a full refund with the cost of standard postage, once the item has been returned.

For this, you should contact us within 7 days once receiving the plant. Please email us at richard@bonsai2u.co.uk stating the date you order number and stating the reason for your query or if need to return or a replacement. A photo of the damaged item helps to process this replacement more quickly.